Privacy Policy
Effective Date: May 22, 2025

At Natural Looks Trading, we are dedicated to safeguarding and preserving your privacy when you visit our site or communicate electronically with us. This Privacy Policy, together with our Terms of Use, explains what happens to any personal data you provide to us or that we collect when you are on this site. We update this Policy from time to time—please review it regularly.

1. Data Controller

For the purposes of the Data Protection Act 1998, our data controller is Lucy Poole.

2. Information We Collect

1. Website Usage Data

   • Traffic data, location data, weblogs and other communication data.

2. Voluntary Form Data

   • Information you provide by filling in forms (e.g., registrations, purchases, contact requests).

3. Communication Data

   • Any information you provide when you communicate with us (e.g., emails, chats).

2.1 Optional Promotional Data

When you choose to opt-in to our Birthday & Anniversary Discount, we may ask for:

• Date of Birth

• Gender

• Marital Status
  These three fields are never required to use our site or core services; they are collected only to personalize and issue an optional 10% discount during your birthday month or anniversary. You may decline to provide them, and nothing in your user experience or purchase ability will be affected.

3. Use of Cookies

We may use cookies to:

• Improve site performance and navigation.

• Generate anonymous statistics for internal or advertiser reporting.

You can disable cookies via your browser settings, but certain features of the site may not function.

4. How We Use Your Information

We use your data to:

• Provide the products and services you request.

• Fulfill our contractual commitments.

• Notify you of updates, improvements, or changes to our website or services.

• With your consent, send you marketing communications about products or services we think may interest you.

If you have opted in to our Birthday & Anniversary Discount, we use your optional Date of Birth, Gender, and Marital Status solely to verify eligibility for that promotion.

5. Third-Party Marketing

With your explicit consent, we may share your contact details with carefully selected partners for marketing of unrelated goods and services. You can opt-out at any time.

6. Data Sharing and Disclosure

We may disclose your personal information to:

• Our group companies (subsidiaries, holding companies).

• Third-party service providers working on our behalf (e.g., payment processors, shipping partners).

• Competent authorities if required by law or to protect our legal rights.

Aggregate (non-identifying) statistics may be shared with advertisers or partners.

7. International Transfers

Your data may be transferred outside the European Economic Area for processing by our team or service providers. We take all reasonable steps to ensure it remains secure and in accordance with this Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your data. However, transmission over the internet is not completely secure, and you transmit data at your own risk.

9. Retention of Personal Data

We retain personal data only as long as necessary to fulfill the purposes outlined here, comply with legal obligations, and resolve disputes.

10. Your Rights

Under the Data Protection Act 1998, you have the right to:

• Access the data we hold about you (a £10 fee may apply).

• Request correction or deletion of your data.

• Withdraw consent for any marketing communications.

To exercise these rights, please contact us at enquiries@naturallooks.co.uk.

11. Third-Party Links

Our site may contain links to external sites with their own privacy policies. We are not responsible for their content or practices.

12. Contact Us

If you have any questions or requests regarding this Policy, please contact:

Natural Looks Trading
Mountbatten Road,
Kennedy Way,
Tiverton, Devon, EX16 6SW, UK
Email: enquiries@naturallooks.co.uk